Managing Permissions in Action Request System
Permission management in BMC ARS Remedy, is not as simple as it seems. It is easy to arrive at one point where the number of groups is so big that any change in the permission model means a lot of...
View ArticleOrganizing your support groups in levels
BMC Remedy Service Desk allows us to relate each support group to a support level. This classification comes from an ITIL recommendation. Most Remedy implementations declare the level of the support...
View ArticleAdding custom permission groups to ITSM foundation
When starting to customize ITSM applications is easy to arrive at one point where it is important to differentiate between users, for privileges or different workflow behavior. Two main approaches...
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